◆ Autonomous Router
Classifies and routes inbound maintenance tickets, dispatches the right vendor, tracks resolution, and surfaces recurring faults as preventive-maintenance recommendations. Safety-critical tickets (fire, electrical) and SLA-breach risks route to the facilities oversight agent, never auto-resolved.
Memory
Working The current ticket and its classification.
Episodic Recurring fault patterns by building and asset.
Semantic Service-level agreements, vendor coverage, escalation rules.
Store Ticket history + asset-maintenance log
Orchestration
router-fanout MCP
Harness · Managed Agents … event-driven on ticket creation.
Tools
{ } Facilities ticketing system API { } Vendor dispatch + work orders API { } Building management system (BMS) API ⇄ Facilities oversight agent A2A
Evals & guardrails
- SLA-breach guardrail … tickets nearing deadline auto-escalate to the facilities oversight agent.
- Safety-critical tickets (e.g. fire, electrical) always route to the facilities oversight agent, never auto-resolved.
- Resolution-quality tracked via requester satisfaction.
Offline reflection
Surfaces recurring faults from ticket history into a preventive-maintenance recommendation rather than re-dispatching the same fix.
Frontier edge
- ▲Multimodal triage: reads the photo attached to a ticket and the building-management telemetry together to classify the fault, not only the free-text complaint.
- ▲Anticipatory maintenance: world-models which assets are trending toward failure from BMS sensor drift and dispatches before the ticket is even raised.
- ▲Self-improving fleet: a fix that resolves a recurring fault in one building is shared across the asset-maintenance log so sister sites route to it first.
In numbers
88%
Tickets auto-routed
under 5 min
Median time-to-dispatch
Handoffs
Fed by ← Space Optimization Agent