◆ Assistive Router
Reads every customer complaint, classifies it consistently against the taxonomy, and watches for the cluster that signals a systemic conduct problem. Emits an early-warning signal with root-cause leads and routes conduct-risk trend findings to the conduct investigation agent for action.
Memory
Working The complaint + the classification taxonomy.
Episodic Recent complaint volumes and emerging clusters.
Semantic Complaint categories, product taxonomy, and conduct-risk indicators.
Store Complaint store + trend warehouse
Orchestration
MCP
Harness · Managed Agents … batch classification + scheduled trend-synthesis runs.
Tools
{ } Complaints management system API ⌕ Product + channel taxonomy Retrieval ›_ Trend analytics Code exec
Evals & guardrails
- Classification accuracy vs. a labelled set; agent-as-judge sampling.
- Emerging-cluster precision tracked; a missed systemic trend is a control failure.
- Conduct-risk trend findings route to the conduct investigation agent for action.
Frontier edge
- ▲Proactive early warning: forecasts which nascent cluster will tip into a systemic conduct problem before the volume confirms it, flagging the trend weeks ahead of the regulatory matter.
- ▲Causal root-cause leads: distinguishes complaints driven by a real product or process fault from coincidental co-occurrence, so the lead handed to conduct review is actionable, not noise.
- ▲Multimodal intake: classifies complaints arriving as voice calls, scanned letters and chat transcripts natively, so nothing escapes the trend signal for lacking a clean text field.
Handoffs
Across ⇢ CCB / Commercial (complaint source)⇢ Compliance → Conduct surveillance where a trend implicates a desk