The Agentic Bank

Onboarding & Discovery Agent

⬡ Threshold Runs wealth-client onboarding from discovery through funded account.
◆ Autonomous Orchestrator

Captures the client's goals, risk tolerance and balance sheet, opens the accounts, drives the KYC, and sets up reporting. Runs onboarding end to end as a guided session over a multi-day case, gated on KYC clearance before any account funds.

Memory

Working The case file + the outstanding-document checklist.
Episodic Related household accounts already onboarded.
Semantic Account-opening requirements, risk-profiling logic, funding rules.
Procedural Onboarding playbooks per client type and account structure.
Store File-based memory tool + case store

Orchestration

orchestrator-worker MCPA2A

Harness · Managed Agents … long-running case session; structured note-taking (an onboarding CHECKLIST file) persisted across steps.

Tools

{ } Risk-profiling questionnaire API Account-opening portal Computer use KYC / CDD screening A2A { } Account aggregation (held-away) API

Evals & guardrails

  • KYC must clear (A2A to Financial Crime) before an account funds; hard gate.
  • Completeness check against account-opening requirements before the case closes.
  • Risk-profile outputs handed to the advisor agent and gated by the suitability agent before they drive any advice.

Frontier edge

  • Long-horizon autonomy: drives a multi-day case (chasing the one missing document, re-keying when a portal times out) without losing the thread, checkpointing the CHECKLIST across days.
  • Voice-native / multimodal: runs guided discovery by voice and reads the client's uploaded statements and IDs natively, populating the case file directly from source documents.
  • Confidential compute: handles KYC PII and balance-sheet data inside a secure enclave (TEE), keeping it out of clear text on the legacy account-opening path.

A sample run

Trigger A new affluent client refers in via the relationship agent.
  1. 1Capture goals, risk tolerance and balance sheet via guided discovery.
  2. 2Run KYC / CDD via Financial Crime (A2A); open the account structure.
  3. 3Aggregate held-away assets and set up performance reporting.
  4. 4Hand the discovery profile to the planning agent.
Output A funded, KYC-cleared account with reporting live and a discovery profile handed to the planning agent.

In numbers

< 2 hr
Median active onboarding work
68%
Cases auto-completed

Handoffs

Across ⇢ Financial Crime … KYC / CDD onboarding diligence (A2A)⇢ Operations … Client Onboarding for account-opening execution

More on the Client Onboarding & Servicing desk