The Agentic Bank
OPS Engine room · 6 desks · 17 agents

Operations (Middle & Back Office)

The trade settles itself, end-to-end.

Trade capture, clearing & settlement, reconciliation, payments operations, custody & asset servicing, and collateral & margin. The plumbing that turns a front-office ticket into cash and securities that move: high-volume, repetitive, exception-driven processing.

How it runs

Always-on agents own the exception tail: they match and affirm, chase and resolve fails, investigate and clear breaks with documented rationale, repair payments mid-flight, process corporate actions end-to-end, and issue margin calls. Oversight and judge agents re-derive the material moves before commit; the queues clear themselves continuously.

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Trade Capture & Confirmation

3 agents

Captures executed trades into the books, enriches them with SSIs and static data, and matches confirmations/affirmations with counterparties.

Workflow · Trade booking → enrichment (SSIs, fees, static) → economic confirmation → affirmation/matching → exception chase. Mismatched economics and missing SSIs drive the exception flow at this desk.

Confirmation & Affirmation Agent
Matches and affirms trade confirmations against counterparties at scale.
Reads the inbound confirm (FpML, MT, PDF, or free-text email), normalizes the economics, and matches it to the booked trade. Clean matches affirm straight through; economic breaks are diagnosed and routed with the discrepancy pinned down at the field level.
Trade Break Investigator
Investigates and resolves economic and static-data breaks on captured trades.
When the book and the counterparty disagree (wrong notional, missing fee, stale SSI), it digs into both sides, determines which is correct, and proposes the correction with an audit trail attached. Resolves below threshold and routes large re-books to an oversight agent.
SSI & Static Data Agent
Maintains standing settlement instructions and counterparty static data.
Ingests SSI updates, validates them against the counterparty, retires stale accounts, and keeps the directory clean. A wrong SSI propagates downstream as a fail and a break, so every change is counterparty-confirmed before publish and publishes are versioned and reversible.

Clearing & Settlement

3 agents

Generates settlement instructions, manages the T+1 clearing cycle, and investigates and resolves settlement fails before penalties accrue.

Workflow · Instruction generation → pre-matching at the CSD/custodian → settlement on value date → fails identification → fails investigation → resolution / buy-in. The T+1 cycle gives a tight window for fails resolution.

Settlement Instruction Agent
Builds, validates, and releases settlement instructions to CSDs and custodians.
Takes the affirmed trade, attaches the right SSIs, formats the instruction for the relevant market (DTC, Euroclear, the lot), pre-matches it, and releases it into the settlement cycle. Catches the bad SSI before it becomes tomorrow's fail.
Settlement Fails Agent
Identifies, investigates, and resolves settlement fails before penalties accrue.
Spots fails the moment they appear, diagnoses the cause (no SSI match, insufficient inventory, counterparty short), and drives the fix (partial settlement, a borrow, a counterparty chase) before the CSDR penalty or the buy-in clock runs out. An orchestrator spawns a worker session per fail.
FX & PvP Settlement Agent
Manages FX settlement, CLS netting, and Herstatt-risk monitoring.
Watches both legs of every FX deal so one currency is never paid out without the other received (Herstatt risk). Routes eligible trades through CLS for payment-versus-payment, nets the rest, and flags bilateral settlements that carry a one-sided exposure window.

Reconciliation

2 agents

Reconciles nostro/vostro, positions, cash and GL across internal and external records; investigates and clears the breaks.

Workflow · Statement ingestion → automated matching → exception (break) generation → break investigation → resolution / write-off / journal. Matching engines clear the bulk; the unmatched tail is where investigation concentrates.

Nostro / Cash Break Agent
Investigates and clears nostro, vostro and cash reconciliation breaks.
Owns the unmatched cash. Reads the nostro statement, finds why the ledger and the agent bank disagree (timing, a missing entry, an FX fee booked separately), and clears the break or posts the correcting journal. Clears continuously as statements land; above-band journals route to an oversight agent.
Position & GL Break Agent
Reconciles security positions and sub-ledger-to-GL, investigating quantity and valuation breaks.
Reconciles internal positions to the custodian's and the sub-ledger to the general ledger, tracing quantity breaks (unprocessed corporate actions, mis-bookings, stale prices) to root cause and posting the fix. A2A to the corporate-actions agent confirms whether an unprocessed event explains a break.

Payments Operations

3 agents

Processes wires, ACH and SWIFT payments; repairs exceptions that fall out of straight-through processing and handles investigations and recalls.

Workflow · Payment intake → validation/screening → STP or repair → execution → investigations/recalls. STP handles the clean ones; the repair queue (bad BIC, missing reference, formatting) is where the exception work sits.

Payment Repair Agent
Repairs payments that fall out of STP and pushes them back onto the rails.
Takes the payment that failed validation (malformed BIC, missing beneficiary detail, an unparseable name), derives the correct values from reference data and prior payments to the same beneficiary, and repairs it for re-submission. Every repaired payment re-screens for sanctions before it rejoins the rails.
Payment Investigations Agent
Handles payment investigations, recalls, and SWIFT gpi tracing end-to-end.
Handles non-receipt cases: traces the payment across correspondents via gpi, responds to and raises MT199/camt.056 recalls, and answers inbound correspondent queries. An event-log outside context tracks multi-day correspondent exchanges across the case lifecycle.
Payment Reconciliation Agent
Reconciles end-of-day payment flows against clearing and nostro, clearing breaks.
Squares the day's payment activity against what the clearing systems and nostro agents moved. Catches the duplicate, the dropped message, and the settled-but-unbooked entry, then clears the break or hands it on with the trail intact so the funded cash position is accurate.

Custody & Asset Servicing

3 agents

Services held assets: processes corporate actions, captures elections, and handles income (dividends/coupons) collection and proxy voting.

Workflow · Event capture → entitlement calculation → client notification → election capture → instruction to market → posting. Mandatory and voluntary events; voluntary elections run against tight, hard deadlines.

Corporate Actions Agent
Processes corporate actions end-to-end, from event capture to posting.
Reads the event notice from multi-source announcements, reconciles the terms into a golden record, calculates entitlements down to fractional-share handling and tax, drives the election where it's voluntary, and posts the result. Holds every entitlement calc for independent re-derivation by a judge agent before posting.
Election & Proxy Agent
Captures client elections on voluntary events and processes proxy voting.
Handles the client-facing edge of asset servicing: notifies holders of voluntary events and proxy meetings, captures and validates their instructions, applies the default for non-responders, and lodges votes with the agent. Tracks the deadline so no entitlement is lost to silence.
Income & Tax Agent
Collects dividend/coupon income and manages withholding tax and reclaims.
Tracks every income event on held assets, calculates expected receipts, claims them, and reconciles what lands. Applies treaty-rate withholding and files the tax reclaims jurisdiction by jurisdiction, validating each rate against treaty data before filing.

Collateral & Margin

3 agents

Manages margin calls and collateral across cleared and bilateral OTC, optimizes collateral allocation, and handles disputes and settlement.

Workflow · Exposure calc → margin-call issuance/agreement → collateral selection → settlement → dispute resolution → optimization. Daily call cycles run under tight deadlines; collateral optimization runs each cycle.

Margin Call Agent
Calculates exposures, issues and agrees margin calls across the portfolio.
Runs the daily margin cycle: recalculates exposure against each CSA, issues the call (or agrees the inbound one), and books the movement before the agreement deadline. Agrees calls A2A with counterparty collateral agents; call amounts above threshold are re-derived by an oversight agent before issuance.
Collateral Optimization Agent
Allocates the cheapest-to-deliver eligible collateral across all obligations.
Solves the bank-wide allocation of which asset to post where: honours every CSA's eligibility and haircut schedule while keeping the most liquid collateral free for funding. Runs an LP solver in a sandbox each cycle; the allocation is re-checked against eligibility and concentration limits before any movement is staged.
Collateral Dispute Agent
Investigates and resolves margin-call disputes against counterparties.
When the counterparty disagrees on the call, it reconciles the two portfolios trade-by-trade, isolates the source of the valuation gap (a missing trade, a price difference, a stale rate), and drives the dispute to resolution. Exchanges position files A2A with the counterparty's dispute agent and diffs via code execution.